| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Locations impacted: Seaford (SDSFRD) Service and customer volumes impacted: MPF: 25 Below is a summary of our initial findings and next steps: Following a report of lost voice and data services in this exchange, investigations have identified a higher number of impacted customers. We are mobilising a field engineer to attend and investigate the fault. We understand the impact this may have caused and appreciate your patience and understanding. WorkLog Submit Date : 24/04/2024 15:38:16 Our field engineer will be attending site, ETA 9pm ??We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 24/04/2024 18:37:07 Our field engineer will be attending site, ETA 9pm We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 24/04/2024 18:37:07 Next Update: 24/04/2024 21:30:00 Latest Update: Our Field Engineer is currently on site and investigating. We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 24/04/2024 21:08:51 Next Update due: approx 24/04/2024 23:00:00 We're happy to report that service has been restored. Our Field Engineer has reseated a management card to restore service. We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 24/04/2024 21:36:01 We're happy to report that service has remained stable and we'll now close this incident. WorkLog Submit Date : 24/04/2024 21:40:34 | |
| Start date: | 17:02 24th Apr 2024 |
| End date: | 21:47 24th Apr 2024 |