| Current Status: | Closed |
|---|---|
| Service and customer volumes impacted:
Ethernet: 3+ Below is a summary of our initial findings and next steps: Following multiple reports of a loss of data services to some customers at this exchange, we have opened this fault. We are investigating this now with a view to resolve as quickly as possible. We understand the impact this may have caused and appreciate your patience and understanding. WorkLog Submit Date : 24/04/2024 13:05:38 Our engineering team have raised an technical support investigation with Juniper to look into a potential issue on an exchange switch ??We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 24/04/2024 14:55:59 During routine checks to investigate a smaller issue, we have now lost communications with the exchange. Our technical team is investigating this now and we are mobilising a field engineer to attend. We have an update on the ongoing impact. Locations impacted: COLNBROOK (THCK) Service and customer volumes impacted: Ethernet: 41 MPF/SMPF: 83 ??We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 24/04/2024 16:36:54 Our field engineer is on site working with our engineering teams ??We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 24/04/2024 17:59:40 We're happy to report that service has been restored. A PXC field engineer reloaded the exchange switch to restore service We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 24/04/2024 18:45:48 ?We're happy to report that service has remained stable and we'll now close this incident. WorkLog Submit Date : 24/04/2024 18:46:05 | |
| Start date: | 13:28 24th Apr 2024 |
| End date: | 19:00 24th Apr 2024 |