| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Locations impacted: Swadlincote (EMSWADL) Service and customer volumes impacted: FTTC/FTTP: 130 Below is a summary of our initial findings and next steps: Network monitoring has identified an Openreach cablelink has stopped passing traffic. Investigations have confirmed Openreach are aware of the issue and are working to resolve this as quickly as possible. We understand the impact this may have caused and appreciate your patience and understanding. WorkLog Submit Date : 23/04/2024 09:42:01 ?Unfortunately, we've seen a reoccurrence of the issue and have reopened the incident.�� We understand the additional impact this may have caused and appreciate your continued patience and understanding. We'll work closely with our teams and resolver groups to implement an appropriate solution. We'll continue to keep you informed and updated on developments. WorkLog Submit Date : 23/04/2024 10:01:21 We're happy to report that service has been restored. Openreach have confirmed they have now resolved the issue. We can see traffic has returned and been stable for 60 minutes. We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 23/04/2024 11:40:07 | |
| Start date: | 11:05 23rd Apr 2024 |
| End date: | 12:29 23rd Apr 2024 |