INC000100699063 - Multiple Exchanges - Westward (WW) - Loss of voice and data services

Details:

Current Status:Closed
We identified an issue that impacted customer connectivity. Services have now recovered.

The backhaul to the exchange dropped and services moved over to the resilient link. There may have been a brief disruption whilst connectivity was restored across the alternate link.

Locations:

WWCRAD - CRADDOCK


WWSAMP - SAMPFORD PEVERELL


WWTIVE - TIVERTON


WWBUDL - BUDLEIGH SALTERTON


WWWOOD - WOODBURY


WWFENI - FENITON


WWOSMY - OTTERY St MARY


WWWHIM - WHIMPLE


WWCHRD - CHARD


WWSCHD - SOUTH CHARD


WWSPET - SOUTH PETHERTON


WWAXMI - AXMINSTER


WWCOLY - COLYTON


WWCRAL - COLATON RALEIGH


WWLYME - LYME REGIS


WWSEAT - SEATON


WWBLYD - BISHOPS LYDEARD


WWHENL - HENLADE


WWWELL - WELLINGTON


WWWMON - WEST MONKTON


WWEXTR - EXETER


WWYEOV - YEOVIL


WWCULL - CULLOMPTON


WWEXMO - EXMOUTH


WWHONI - HONITON


WWILMI - ILLMINSTER


WWSIDM - SIDMOUTH


WWTAUN - TAUNTON

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 23/04/2024 10:37:21

We're happy to report that service has remained stable and we'll now close this incident.

WorkLog Submit Date : 23/04/2024 10:37:35


Start date:11:01 23rd Apr 2024
End date:11:01 23rd Apr 2024