| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Our initial analysis shows the issue is impacting service in WSCLY - Clydebank - West Scotland We're currently working through the impact and issue and will look to provide more detail as soon as we have it. We'll keep you informed and updated on developments. Our priority is to restore service to normal operations with minimal disruption as soon as possible. WorkLog Submit Date : 23/04/2024 08:19:35 We've identified an issue impacting customer connectivity. Locations impacted: WSCLY - Clydebank , WSWES - Western Service and customer volumes impacted: FTTX 1745 PPP 144 B2B 36 Total 1925 Below is a summary of our initial findings and next steps: Network monitoring has identified an is in West Scotland affecting Clydebank and Western exchanges - we have reported affected circuits to BT Openreach for investigation�� We understand the impact this may have caused and appreciate your patience and understanding. WorkLog Submit Date : 23/04/2024 08:52:10 BT Openreach have identified a fibre brake between Erskine and Clydebank� investigations ongoing� ??We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 23/04/2024 10:02:17 Services have recovered. We're still awaiting confirmation that the issue has been resolved. As soon as we get it we will let you know. WorkLog Submit Date : 23/04/2024 12:03:55 We're happy to report that service has remained stable and we'll now close this incident. WorkLog Submit Date : 23/04/2024 13:17:52 | |
| Start date: | 08:34 23rd Apr 2024 |
| End date: | 13:31 23rd Apr 2024 |