| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Locations impacted: EMCASTL - Castle Donnington Service and customer volumes impacted: Ethernet: 56 MPF: 28 SMPF: 17 Below is a summary of our initial findings and next steps: One of our network devices in the Castle Donnington Exchange has rebooted unexpectedly. This has resulted in a loss of services for all customers connected to the exchange. We understand the impact this may have caused and appreciate your patience and understanding. WorkLog Submit Date : 22/04/2024 16:16:12 We're happy to report that service has been restored. The Device that rebooted has recovered on its own without the need for further intervention.� We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 22/04/2024 16:16:48 | |
| Start date: | 17:21 22nd Apr 2024 |
| End date: | 17:21 22nd Apr 2024 |