| Current Status: | Closed |
|---|---|
| ?We identified an issue that impacted customer connectivity. Services have now recovered.
A core device in ST ALBANS exchange reloaded�causing some customers to divert to an alternate route, and a loss of voice and data services to others. ?Locations: LNSTB�� �ST ALBANS LNPKS�� �PARK STREET ?Service and customer volumes: Ethernet: 1 FTTC/FTTP: 1418 MPF/SMPF: 43 ?We understand the impact this may have caused and appreciate your patience and understanding. Work Log Submit Date : 22/04/2024 09:46:11 We're happy to report that service has been restored. The device recovered itself quickly and affected services have been stable for 3 hours. We will ask our technical team to investigate further. We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 22/04/2024 09:53:39 | |
| Start date: | 10:23 22nd Apr 2024 |
| End date: | 10:23 22nd Apr 2024 |