| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Locations impacted: Felling - NEF Service and customer volumes impacted: Ethernet: 31 MPF: 286 Below is a summary of our initial findings and next steps: We have seen a loss of comms to switches in the Felling area causing a loss of voice and data services for some customers connected to exchanges in the area. Our third party backhaul supplier Virgin Media is tasking a field engineer to investigate further. We understand the impact this may have caused and appreciate your patience and understanding. WorkLog Submit Date : 22/04/2024 06:32:08 Next Update: 22/04/2024 08:30:00 The Virgin Media engineer is now due on site to carry out investigations. ??We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 22/04/2024 08:17:17 Virgin Media engineers have attended site and confirmed no issues on their equipment. We have now raised this for our Field Engineer to attend. We are currently awaiting an ETA. We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 22/04/2024 09:53:57 Services have recovered. We're still awaiting confirmation that the issue has been resolved. As soon as we get it we will let you know. WorkLog Submit Date : 22/04/2024 11:53:32 Services have recovered. We're still awaiting confirmation that the issue has been resolved. As soon as we get it we will let you know. WorkLog Submit Date : 22/04/2024 11:53:32 We're happy to report that service has been restored. Our engineer has rebooted the switch to restore services. We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 22/04/2024 12:10:29 | |
| Start date: | 06:36 22nd Apr 2024 |
| End date: | 13:03 22nd Apr 2024 |