| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Our initial analysis shows the issue is impacting service at EAMTS - MATTISHALL. We're currently working through the impact and issue and will look to provide more detail as soon as we have it. We'll keep you informed and updated on developments. Our priority is to restore service to normal operations with minimal disruption as soon as possible. Work Log Submit Date : 21/04/2024 16:08:54 We have lost communication with one of our switches and investigations are currently ongoing. We have an update on the ongoing impact. Locations impacted: EAMTS - MATTISHALL Service and customer volumes impacted: Ethernet:2 MPF\SMPF:22 Voice:101 We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 21/04/2024 16:29:46 The fault was logged out to Openreach and they have allocated an engineer to attend Mattishall exchange to investigate. Engineer's estimated time of arrival (ETA) is 18:30 We'll continue to keep you informed and updated on any further developments. Work Log Submit Date : 21/04/2024 17:29:28 We're happy to report that service has been restored. We're still waiting for Openreach to advise what they have done to restore service. We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 21/04/2024 17:45:00 Unfortunately, we've seen a reoccurrence of the issue and have reopened the incident. We understand the additional impact this may have caused and appreciate your continued patience and understanding. We'll work closely with our teams and resolver groups to implement an appropriate solution. We'll continue to keep you informed and updated on developments. WorkLog Submit Date : 21/04/2024 18:00:48 We are currently waiting for Openreach to provide an update on their investigations. We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 21/04/2024 18:12:52 Next Update Time: 21/04/2024 21:00:00 We're happy to report that service has been restored. Openreach attended site to restore service during reseating of cabling for end to end testing to be carried out. We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 21/04/2024 20:52:58 | |
| Start date: | 16:15 21st Apr 2024 |
| End date: | 20:59 21st Apr 2024 |