| Current Status: | Closed |
|---|---|
| INC000100698215 - Single Exchange - EMCOTTE - COTTESMORE - Loss of Data Services - Access Switch is Down
We've identified an issue impacting customer connectivity. Locations impacted: EMCOTTE - COTTESMORE Service and customer volumes impacted: Ethernet: 6 Below is a summary of our initial findings and next steps: An access switch appeared to have been lost and investigations are underway to explore the root cause and a fix. We understand the impact this may have caused and appreciate your patience and understanding. WorkLog Submit Date : 20/04/2024 20:59:32 We've identified a possible fault on the exchange switch and an engineer has been tasked to attend site. His ETA is around 23:30hrs. A spare hardware has also been ordered and expected to be at the site for 01:21hrs just in case a replacement is required. ??We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 20/04/2024 23:04:03 ?We're happy to report that service has remained stable and we'll now close this incident. WorkLog Submit Date : 21/04/2024 00:36:20 | |
| Start date: | 21:09 20th Apr 2024 |
| End date: | 01:08 21st Apr 2024 |