| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Locations impacted: LCROS - Rossendale Service and customer volumes impacted: FTTC/FTTP: 245 Below is a summary of our initial findings and next steps: Cable-links down following CRQ000000148127. Fault has been logged out to 3rd party supplier to investigate. We understand the impact this may have caused and appreciate your patience and understanding. Work Log Submit Date : 17/04/2024 05:27:31 Our 3rd party supplier has found no issue on their network. We have now tasked our field engineer to attend site and investigate. - We're still awaiting Openreach confirm replacement hydra cable has been delivered to site where engineers have arrived to start the repairs. ??We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 17/04/2024 20:19:13 We're happy to report that service has been restored. Openreach has confirmed that all required works are complete. We'll continue to monitor the impacted services and reopen the incident if there are further issues. | |
| Start date: | 05:32 17th Apr 2024 |
| End date: | 14:30 21st Apr 2024 |