| Current Status: | Closed |
|---|---|
| Priority:
P3 Initial Message: We've identified an issue impacting customer connectivity. Locations impacted: Banbury (SMBB) Service and customer volumes impacted: MPF/SMPF: 56 Below is a summary of our initial findings and next steps: Following planned works on a device in this exchange, an unexpected failure occurred which caused a loss of voice and data services to some customers. Work is still ongoing and services should still be considered at risk until the works are complete. We understand the impact this may have caused and appreciate your patience and understanding. We're happy to report that service has been restored. Planned works are now complete. We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 16/04/2024 15:44:00 | |
| Start date: | 13:46 16th Apr 2024 |
| End date: | 16:01 16th Apr 2024 |