INC000100695590 P2 -Core outage impacting NGN inbound & outbound calls to customers

Details:

Current Status:Closed
We've identified an issue impacting customer connectivity.

Our initial analysis shows the issue is impacting Voice service Non Geographic Numbers We're currently working through the impact and issue and will look to provide more detail as soon as we have it.

We'll keep you informed and updated on developments. Our priority is to restore service to normal operations with minimal disruption as soon as possible.

WorkLog Submit Date : 16/04/2024 11:18:48


Next Update: Tue 16 Apr 13:18

We're happy to report that service has been restored.

Routing amendments have been carried out by BT - service has been restored

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 16/04/2024 12:06:37

Start date:11:23 16th Apr 2024
End date:12:09 16th Apr 2024