| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Locations impacted: Blackburn - LCBLK Service and customer volumes impacted: Ethernet : 44 Below is a summary of our initial findings and next steps: Some customers connected to Blackburn exchange may be experiencing a loss of data services due to planned works overrunning. We understand the impact this may have caused and appreciate your patience and understanding. WorkLog Submit Date : 16/04/2024 07:28:58 Next Update: 16/04/2024 09:30:00 We're happy to report that service has been restored. A configuration issue was identified on a switch connected to the switch where works was carried out that was causing a loss of traffic to ethernet customers. This has now been rectified. We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 16/04/2024 08:03:24 | |
| Start date: | 07:34 16th Apr 2024 |
| End date: | 08:09 16th Apr 2024 |