INC000100695104 - P3 - Single Exchange - EAIPS - Ipswich - Loss of Data services - Cablelink down

Details:

Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

EAIPS - Ipswich

Service and customer volumes impacted:

FTTC: 180
B2B: 1

Below is a summary of our initial findings and next steps:

We can see our port has gone down and have raised a ticket with Openreach.

We understand the impact this may have caused and appreciate your patience and understanding.


Work Log Submit Date : 16/04/2024 02:10:46

We're happy to report that service has remained stable and we'll now close this incident.


WorkLog Submit Date : 16/04/2024 04:18:06
Start date:02:19 16th Apr 2024
End date:04:24 16th Apr 2024