| Current Status: | Closed |
|---|---|
| We identified an issue that impacted customer connectivity. Services have now recovered.
The power to the exchange equipment dropped and services restored when power returned. There may have been a brief disruption whilst power was restored across the exchange equipment. Locations: SLRF - Retford EMGRHAM,EMMELTN,EMNEWAR,EMSLFRD,SLIN,SLMOS,SLRF,SLRK,SLTX,SLWW Grantham,Melton Mowbray,Newark,SLEAFORD,Intake,Mosborough,Retford,RANSKILL,TUXFORD,Worksop We understand the impact this may have caused and appreciate your patience and understanding. Work Log Submit Date : 16/04/2024 01:25:33 We have an update on the ongoing impact. Locations impacted: SLRF - Retford Service and customer volumes impacted: FTTX - 1,481 MPF - 189 There are ongoing power issues at the site, but engineers are unable to attend due to asbestos in the exchange, awaiting specialist engineers trained to work in asbestos environment with full PPE We'll continue to keep you informed and updated on any further developments. Work Log Submit Date : 16/04/2024 01:57:11 We are still awaiting updates on when the specialist engineers will attend the site We'll continue to keep you informed and updated on any further developments. Work Log Submit Date : 16/04/2024 04:51:41 ***UPDATED INITIAL*** We've identified an issue impacting customer connectivity. Locations impacted: SLRF RETFORD SLRK RANSKILL SLTX TUXFORD SLHX HAXEY Service and customer volumes impacted: Ethernet: 75 FTTC/FTTP: 2184 MPF/SMPF: 214 Below is a summary of our initial findings and next steps: We have identified faulty power equipment in RETFORD exchange. This has been escalated to Openreach. Due to asbestos risks, properly trained and equipped field engineers were not available until 09:30 this morning. They are currently on site and working to resolve the issues as quickly as possible. We understand the impact this may have caused and appreciate your patience and understanding. LATEST UPDATE: Correctly-trained and equipped Openreach engineers are due on site at 09:30. The failed power equipment in the exchange has been identified. We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 16/04/2024 08:31:58 Next Update: 16/04/2024 10:30:00 We're happy to report that service has been restored. Openreach has confirmed that their engineers have replaced the faulty power equipment. We have monitored services and they have been stable for 60 minutes. We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 16/04/2024 12:11:59 | |
| Start date: | 01:33 16th Apr 2024 |
| End date: | 12:16 16th Apr 2024 |