| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Locations impacted: WNSY - SHREWSBURY Service and customer volumes impacted: Voice: 24 Below is a summary of our initial findings and next steps: Some customers connected to Shrewsbury exchange may be experiencing a loss of voice services, due to a failed customer card. We understand the impact this may have caused and appreciate your patience and understanding. Work Log Submit Date : 16/04/2024 00:36:33 Our Field Engineer has now been tasked to investigate. We are currently awaiting an ETA. We'll continue to keep you informed and updated on any further developments. Work Log Submit Date : 16/04/2024 01:01:41 Our Field Engineer has advised ETA is 02:30 We'll continue to keep you informed and updated on any further developments. Work Log Submit Date : 16/04/2024 01:18:50 Our Field Engineer has advised ETA will now be 04:00 We'll continue to keep you informed and updated on any further developments. Work Log Submit Date : 16/04/2024 02:04:43 Our Field Engineer has been to site and tried a spare card but has been unsuccessful. They are now trying to source a replacement card. We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 16/04/2024 04:21:46 We're happy to report that service has been restored. Our Field Engineer has replaced the faulty customer card to restore services. We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 16/04/2024 06:13:42 We're happy to report that service has remained stable and we'll now close this incident. WorkLog Submit Date : 16/04/2024 06:18:35 | |
| Start date: | 00:41 16th Apr 2024 |
| End date: | 06:22 16th Apr 2024 |