INC000100694908 - P3 - Single Exchange - LCCOC - COCKERMOUTH - Quality of voice and data services -

Details:

Current Status:Closed
b>Priority:
P3

Initial Message:
We identified an issue that impacted customer connectivity. Services have now recovered.

Following routine network checks, backhaul congestion was identified at this exchange which affected the quality of voice and data services to customers

Locations:

COCKERMOUTH (LCCOC)

Service and customer volumes:

Ethernet: 16
MPF/SMPF: 88

We understand the impact this may have caused and appreciate your patience and understanding.

Next Update Due:
15/04/2024 21:16:46

09:37 15/04/2024 We're happy to report that service has been restored.



Configuration changes have been applied to prevent further impact until the backhaul is upgraded.



We'll continue to monitor the impacted services and reopen the incident if there are further issues.


Start date:09:26 15th Apr 2024
End date:09:37 15th Apr 2024