| Current Status: | Closed |
|---|---|
| Priority:
P3 Initial Message: We've identified an issue impacting customer connectivity. Locations impacted: EMBOURN - BOURNE Service and customer volumes impacted: Voice 16 Below is a summary of our initial findings and next steps: A Loss of Voice services have been discovered on a failed customer card We understand the impact this may have caused and appreciate your patience and understanding. Latest Update: We're happy to report that service has been restored. A Loss of Voice services have been discovered on a failed customer card card has auto resolved and is stable and services have been restored We'll continue to monitor the impacted services and reopen the incident if there are further issues. Closure Details: We're happy to report that service has remained stable and we'll now close this incident. | |
| Start date: | 09:22 15th Apr 2024 |
| End date: | 09:22 15th Apr 2024 |