| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Locations impacted: LCNEL- Nelson Service and customer volumes impacted: SMPF: 14 Below is a summary of our initial findings and next steps: Failed EABD board. An engineer has been tasked to investigate We understand the impact this may have caused and appreciate your patience and understanding. WorkLog Submit Date : 14/04/2024 09:16:49 ?Our engineer is currently on route to site and his estimated time of arrival (ETA) is 11:40 am ??We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 14/04/2024 10:54:55 We're happy to report that service has been restored. Our field engineer has replaced a faulty card to restore service. We'll continue to monitor the impacted services and reopen the incident if there are further issues. WorkLog Submit Date : 14/04/2024 11:55:14 12:05 14/04/2024 ?We're happy to report that service has remained stable and we'll now close this incident.
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| Start date: | 09:18 14th Apr 2024 |
| End date: | 12:05 14th Apr 2024 |