INC000100665135 P3 - WNFAR - FARNDON - Loss of voice and data services - Openreach DF backhaul drop


Current Status:Closed
?We identified an issue that impacted customer connectivity. Services have now recovered.

An Openreach-provided dark fibre backhaul circuit dropped, causing a loss of voice and data services to customers.



?Service and customer volumes:

Ethernet: 10

?We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 12/02/2024 15:22:17

We're happy to report that service has been restored.

The circuit recovered itself quickly.

Checks on our network do not show an issue on our side. We cannot obtain an RFO (reason for outage) from Openreach as this is a dark fibre circuit.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 12/02/2024 15:23:53

Start date:15:44 12th Feb 2024
End date:15:44 12th Feb 2024