INC000100665023 P3 Loss of voice and data services - Openreach backhaul flap to ES/WS

Details:

Current Status:Closed
We identified an issue that impacted customer connectivity. Services have now recovered.

The backhaul to the exchange dropped and services moved over to the resilient link. There may have been a brief disruption whilst connectivity was restored across the alternate link.

Locations:

ESABB ABBEYHILL
ESGRG GRANGEMOUTH
ESPOR PORTOBELLO
WSCUM CUMBERNAULD
WSKIR KIRKINTILLOCH

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 12/02/2024 13:54:51
We're happy to report that service has been restored.

Customer traffic moved over to the alternative route.

The affected route recovered itself quickly.

We will ask Openreach to investigate their network, as checks on our network do not show an issue on our side.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 12/02/2024 13:59:44


Start date:14:05 12th Feb 2024
End date:14:05 12th Feb 2024