INC000100664657 P3 enni004.slh - Loss of data services

Details:

Current Status:Closed
?We identified an issue that impacted customer connectivity. Services have now recovered.

A PE router reloaded causing a loss of data services to some customers. A problem investigation will be opened to understand the root cause

?Locations:

Slough

?Service and customer volumes:

10x Ethernet


?We're happy to report that service has remained stable and we'll now close this incident.

WorkLog Submit Date : 12/02/2024 10:23:07
?We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 12/02/2024 10:17:39

?We're happy to report that service has remained stable and we'll now close this incident.

WorkLog Submit Date : 12/02/2024 10:23:07


Start date:10:27 12th Feb 2024
End date:14:11 12th Feb 2024