INC000100664660 P3 CM & WM - Loss of voice and data - Backhaul flap


Current Status:Closed
We identified an issue that impacted customer connectivity. Services have now recovered.

The backhaul to the exchange dropped and services moved over to the resilient link. There may have been a brief disruption whilst connectivity was restored across the alternate link.


WMCIT - Stock city
WMSPA - Stafford
CMCAN - Cannock
WMNEW - Newcastle

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 12/02/2024 10:17:21

We're happy to report that service has remained stable and we'll now close this incident.

WorkLog Submit Date : 12/02/2024 10:17:44

Start date:10:25 12th Feb 2024
End date:10:25 12th Feb 2024