INC000100664039 - P3 - Single Exchange - MRWIN - WINSFORD - Loss of data services - cablelink down

Details:

Current Status:Closed
Priority:
P3

Initial Message:
We've identified an issue impacting customer connectivity.

Locations impacted:

MRWIN - WINSFORD

Service and customer volumes impacted:

FTTP/FTTC: 109

Below is a summary of our initial findings and next steps:

We suspect a faulty SFP has caused a cablelink to go down.

We understand the impact this may have caused and appreciate your patience and understanding.


We have requested for an engineer to attend the exchange to investigate.

We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 09/02/2024 14:11:52


Latest Update:

An engineer has now been assigned to attend the exchange with an ETA of 17:30.

We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 09/02/2024 14:49:22

17:30 09/02/2024 We're happy to report that service has been restored.



Engineer has replaced faulty equipment in the exchange and restored service



We'll continue to monitor the impacted services and reopen the incident if there are further issues.



We're happy to report that service has remained stable and we'll now close this incident.


Start date:13:52 9th Feb 2024
End date:17:30 9th Feb 2024