INC000100663796 - P3 - Multiple Regions - (WN) and (WM) - Loss of Data Services - Multiple Backhaul

Details:

Current Status:Closed
Priority:
P3

Initial Message:
We identified an issue that impacted customer connectivity. Services have now recovered.

The backhauls to the exchanges dropped and services moved over to the resilient links. There may have been a brief disruption whilst connectivity was restored across the alternate links.

Locations:

WMKD - Kidderminster
WNSY - Shrewsbury
WNMUC - Much Wenlock
WNWEL - Wellington
WNMD - Madley

We understand the impact this may have caused and appreciate your patience and understanding.


Closure Details:
We're happy to report that service has remained stable and we'll now close this incident
Start date:12:03 9th Feb 2024
End date:12:03 9th Feb 2024