INC000100663375 - Multiple Exchanges - REGION NI - Northern Ireland - Loss Voice and Data

Details:

Current Status:Closed
We identified an issue that impacted customer connectivity. Services have now recovered.

?Locations:

TEMPLEPATRICK
BALLYCLARE
AHOGHILL

?Service and customer volumes : Approx 80 MPF customers may have experience brief interruption to Voice and Data service.

Network Monitoring show only 1 occurrence, at this time. We Continue To Monitor.

80 x MPF Voice and Data customers.

?We understand the impact this may have caused and appreciate your patience and understanding.


22:20 08/02/2024 We're happy to report that service has been restored.

After continued monitoring this evening this equipment/circuit shows stable. We are to raise this with our Engineering team to check for any problematic history on this equipment and/or circuit.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.


Start date:20:34 8th Feb 2024
End date:22:20 8th Feb 2024