INC000100663819 - Single Exchange - SDWCNTR - Worthing Central - Loss of data and voice - Backhaul d


Current Status:Closed
We've identified an issue impacting customer connectivity.

Our initial analysis shows the issue is impacting service in SDWCNTR - Worthing Central . We're currently working through the impact and issue and will look to provide more detail as soon as we have it.

We'll keep you informed and updated on developments. Our priority is to restore service to normal operations with minimal disruption as soon as possible.

20:25 08/02/2024 We've identified an issue impacting customer connectivity.

Locations impacted:
SDWCNTR - Worthing Central

Service and customer volumes impacted:
NGA: 412
Ethernet: 4

Below is a summary of our initial findings and next steps:
We identified some issues with the backhauls between Worthing and Southampton. We have taken them offline and rerouted the traffic through the backup route. We have escalated the faulty backhauls to our provider Openreach for further investigation.

We understand the impact this may have caused and appreciate your patience and understanding.

20:39 08/02/2024 We're happy to report that service has been restored.

We have closed the links succesfully and there is more than enough capacity on the other route.

?We're happy to report that service has remained stable and we'll now close this incident.

Start date:20:24 8th Feb 2024
End date:20:39 8th Feb 2024