INC000100663006 Multiple Regions - Loss of data services - Customers dropping authentication

Details:

Current Status:Closed
Reason for the maintenance

To carry out We identified an issue that impacted customer connectivity. Services have now recovered.

?Some customers in multiple regions may have experienced a brief loss of data services due to a drop in authentication to our server.

?We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 08/02/2024 15:38:41

Maintenance Window/Expected downtime

Start Time: 00:00
End Time: 00:00

Anticipated Downtime:

Affected services
Extranet, DSL (TT), MPLS, FTTC (TT) via TalkTalk

Circuits affected:
Start date:16:07 8th Feb 2024
End date:16:07 8th Feb 2024