INC000100662151- Single Exchange - EMCOALV - Coalville - loss of data services - Switch down


Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

EMCOALV - Coalville

Service and customer volumes impacted:

Ethernet: 20

Below is a summary of our initial findings and next steps:

We have lost connection to one of our network devices in the Coalville Exchange. We are currently investigating to to see what has caused this and work out a solution.

We understand the impact this may have caused and appreciate your patience and understanding.

06:23 07/02/2024 We're happy to report that service has been restored.

Our field engineer has swapped out the hardware and liaised with Access engineer. The new switch is up and running.

?We're happy to report that service has remained stable and we'll now close this incident.

Start date:06:20 7th Feb 2024
End date:06:23 7th Feb 2024