INC000100662037 Multiple Exchanges - East midlands (EM) - Loss of data services - Backhaul drops

Details:

Current Status:Closed
INC000100662037 Multiple Exchanges - East midlands (EM) - Loss of data services - Backhaul drops

We've identified an issue impacting customer connectivity.

Our initial analysis shows the issue is impacting service in the east Midlands impacting customers at the Stamford (EMSTMFD) Boston (EMBOSTO) Spalding (EMSPDNG) and Bourne (EMBOURN) exchanges. We're currently working through the impact and issue and will look to provide more detail as soon as we have it.

We'll keep you informed and updated on developments. Our priority is to restore service to normal operations with minimal disruption as soon as possible.

WorkLog Submit Date : 06/02/2024 09:44:09

We've identified this issue has impacting customer connectivity.

Locations impacted:

Stamford (EMSTMFD) Boston (EMBOSTO) Spalding (EMSPDNG) Bourne (EMBOURN) Skegness (EMSKGNS)

Service and customer volumes impacted:

FTTC/ FTTP: 5416


Next Update 06/02/2024 14:15:00

We're happy to report that service has been restored.

Openreach have confirmed these circuits were impacted by corrective works for yesterdays incident for SLAF Alford INC000100661821.

All work is now complete and we haven't seen any further drops and we'll now close this incident..





WorkLog Submit Date : 06/02/2024 13:46:48


Start date:09:55 6th Feb 2024
End date:13:59 6th Feb 2024