INC000100660705 P3 SSKMD - Kingsmead - Loss of services -Switch Down

Details:

Current Status:Closed
We've identified an issue impacting customer connectivity.

Our initial analysis shows the issue is impacting service in Kingsmead / SSKMD. We're currently working through the impact and issue and will look to provide more detail as soon as we have it.

We'll keep you informed and updated on developments. Our priority is to restore service to normal operations with minimal disruption as soon as possible.

WorkLog Submit Date : 03/02/2024 02:17:59

Latest Update:

We have an update on the ongoing impact.

Locations impacted:

SSKMD - Kingsmead

Service and customer volumes impacted:

SMPF:4

??We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 03/02/2024 03:13:26

Latest Update:

We have been unable to resolve the issue remotely. This has now been raised for a field engineer to attend ETA is 9am.

??We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 03/02/2024 03:30:53


Next Update: 03/02/2024 10:00:00

Our field engineer is still on route to site

We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 03/02/2024 10:27:02

We're happy to report that service has remained stable and we'll now close this incident.

WorkLog Submit Date : 03/02/2024 11:38:38


Start date:02:24 3rd Feb 2024
End date:11:47 3rd Feb 2024