INC000100660718 - P3 - Single Exchange - WMHAS - Haslington - Loss of data services - Backhaul flap

Details:

Current Status:Closed
We identified an issue that impacted customer connectivity. Services have now recovered.

An internal backhaul circuit flapped, causing a loss of data services to customers.

Locations:

Haslington (WMHAS)

Service and customer volumes:

Ethernet: 38

We understand the impact this may have caused and appreciate your patience and understanding.

Work Log Submit Date : 02/02/2024 13:37:46

We're happy to report that service has been restored.

The circuit recovered itself quickly.

We will ask our technical team to investigate the network, as checks so far cannot find a reason this happened.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 02/02/2024 13:50:25

Services have recovered. We're still awaiting confirmation that the issue has been resolved. As soon as we get it we will let you know.

WorkLog Submit Date : 02/02/2024 14:44:19


We're happy to report that service has been restored.

The circuit recovered itself quickly.

We will ask our technical team to investigate the network, as checks so far cannot find a reason this happened.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 02/02/2024 13:50:25

Start date:13:45 2nd Feb 2024
End date:19:02 2nd Feb 2024