INC000100660560 - P3 - Multiple Exchanges - Northern Ireland (NI) - Loss of voice and data services

Details:

Current Status:Closed
We identified an issue that impacted customer connectivity. Services have now recovered.

An Openreach-provided backhaul circuit flapped, causing a loss of voice and data services to customers

Locations:

NITP TEMPLEPATRICK
NIBC BALLYCLARE
NIPE PORTGLENONE
NIAH AHOGHILL

Service and customer volumes:

Ethernet: 4
MPF/SMPF: 138

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 02/02/2024 12:21:41
We're happy to report that service has been restored.

The circuit recovered itself quickly.

We will ask Openreach to investigate their network, as checks on our network do not show an issue on our side.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 02/02/2024 12:25:35
Start date:12:28 2nd Feb 2024
End date:13:34 2nd Feb 2024