INC000100660204 - P3 - Single Exchange - LWWDRA - West Drayton - Loss of voice and data - M1 down

Details:

Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

LWWDRA - West drayton

Service and customer volumes impacted:

MPF: 18

Below is a summary of our initial findings and next steps:

We have lost connection to one of our network devices in the west drayton exchange. We are looking into this to determine the reason and work out a solution to get customers back online.

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 02/02/2024 11:56:24

We currently have one of our engineers on site working the fault.

We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 02/02/2024 12:52:02

We're happy to report that service has been restored.

A faulty board on one of our network devices has been identified and replaced in order to restore service.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 02/02/2024 14:38:26
Start date:12:16 2nd Feb 2024
End date:14:44 2nd Feb 2024