INC000100660408 - P3 - Single Exchange - SMSMV - STOKE MANDEVILLE - Loss of voice and data services

Details:

Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

STOKE MANDEVILLE (SMSMV)

Service and customer volumes impacted:

Ethernet: 6
MPF/SMPF:15

Below is a summary of our initial findings and next steps:

An Openreach-provided backhaul dark fibre circuit is down, causing a loss of voice and data services to customers.

This is being escalated to Openreach to investigate.

We understand the impact this may have caused and appreciate your patience and understanding.

Work Log Submit Date : 02/02/2024 11:41:37

An Openreach engineer is now on site and has identified a severed fibre.

This is being repaired now.

We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 02/02/2024 14:22:04

Services have recovered. We're still awaiting confirmation that the issue has been resolved. As soon as we get it we will let you know.

WorkLog Submit Date : 02/02/2024 14:44:19

We're happy to report that service has been restored.

Openreach confirmed and resolved a severed fibre.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 02/02/2024 15:00:55

Start date:11:52 2nd Feb 2024
End date:15:16 2nd Feb 2024