INC000100660146 - P3 - Single Exchange - LNWIN - Winchmore Hill - Total loss of service - Loss of C

Details:

Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

LNWIN - Winchmore Hill

Service and customer volumes impacted:

MPF/SMPF: 40

Below is a summary of our initial findings and next steps:

One of our access switches is unreachable. BT Power has been contacted to advise whether there's a power issue at the exchange. Awaiting their response.

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 01/02/2024 16:31:34

21:23 01/02/2024 Due to our field engineering resource in the area we are still awaiting assignment of a field engineer to site. ETA will be provided when available.



We'll continue to keep you informed and updated on any further developments.

22:28 01/02/2024 We are still awaiting ETA from our on call field resource.



We'll continue to keep you informed and updated on any further developments.

01:32 02/02/2024 We're happy to report that service has been restored.

Field engineer onsite replaced the power pack on the impacted switch to restore service.



We'll continue to monitor the impacted services and reopen the incident if there are further issues.


Start date:16:40 1st Feb 2024
End date:01:32 2nd Feb 2024