INC000100660127 - P3 - Single Exchange - MYMTH - MELTHAM - Quality of data services - Backhaul degra

Details:

Current Status:Closed
We identified an issue that impacted customer connectivity. Services have now recovered.

We received reports of issues with the quality of voice and data services at this exchange.

After investigations, we found degradation on the active backhaul. This has now been switched to the resilient backhaul.

Locations:

MELTHAM (MYMTH)

Service and customer volumes:

MPF: 88

We understand the impact this may have caused and appreciate your patience and understanding.

Work Log Submit Date : 01/02/2024 16:11:22

We're happy to report that service has been restored.

We found degradation on the active backhaul. This has now been switched to the resilient backhaul.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 01/02/2024 16:15:13

06:25 02/02/2024 We're happy to report that service has been restored.



We found degradation on the active backhaul. This has now been switched to the resilient backhaul.



We'll continue to monitor the impacted services and reopen the incident if there are further issues.


Start date:16:16 1st Feb 2024
End date:06:25 2nd Feb 2024