INC000100659785 - P3 - Single Exchange - EALOW - Lowestoft - Quality of data services - Backhaul deg

Details:

Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

Lowestoft (EALOW)

Service and customer volumes impacted:

Ethernet: 22

Below is a summary of our initial findings and next steps:

Network monitoring has detected a degraded backhaul connection, causing an issue with the quality of data services to some customers.

We are arranging a field engineer to attend and resolve the issue as quickly as possible.

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 01/02/2024 14:18:13

TalkTalk field engineer is currently on site investigating

We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 01/02/2024 18:07:17

We're happy to report that service has remained stable and we'll now close this incident.

WorkLog Submit Date : 01/02/2024 18:24:06
Start date:14:40 1st Feb 2024
End date:18:33 1st Feb 2024