INC000100659571 - P3 - Multiple Regions - Loss of voice and data services - Openreach backhauls flap

Details:

Current Status:Closed
We identified an issue that impacted customer connectivity. Services have now recovered.

The backhaul to the exchange dropped and services moved over to the resilient link. There may have been a brief disruption whilst connectivity was restored across the alternate link.

Locations:

NDBAT BATTLE
NDHAS HASTINGS
NDHEA HEATHFIELD
NDRYE RYE
SDESTBR EASTBOURNE
SDHLSHM HAILSHAM
SDKMPTW KEMPTOWN
SDSFRD SEAFORD

We understand the impact this may have caused and appreciate your patience and understanding.

Work Log Submit Date : 01/02/2024 10:36:29

We're happy to report that service has been restored.

Customer traffic moved over to the alternative route.

The affected route recovered itself quickly.

We will ask Openreach to investigate their network, as checks on our network do not show an issue on our side.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 01/02/2024 10:53:11

We're happy to report that service has been restored.

Customer traffic moved over to the alternative route.

The affected route recovered itself quickly and has remained stable for over 30 minutes.

We will ask Openreach to investigate their network, as checks on our network do not show an issue on our side.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 01/02/2024 11:33:51
Start date:10:41 1st Feb 2024
End date:11:45 1st Feb 2024