INC000100659492 - P3 - Single Exchange - NEPTE - Peterlee Loss of Data services - OGHP42043558 down

Details:

Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

NEPTE - Peterlee

Service and customer volumes impacted:

FTTC - 5

Below is a summary of our initial findings and next steps:

Link to Openreach DSLAM down, investigations are on going.

We understand the impact this may have caused and appreciate your patience and understanding.

Work Log Submit Date : 01/02/2024 08:35:54

We are still awaiting a field engineer to attend the site and check the connections for the fibre patch

We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 01/02/2024 11:36:51

Our Filed engineer will attend the site around 15:30 and check the connections for the fibre patch

We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 01/02/2024 13:45:11

We're happy to report that service has been restored.

Our Field engineer has connected to the fibres up to provide service.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 01/02/2024 16:32:07


We're happy to report that service has remained stable and we'll now close this incident.

WorkLog Submit Date : 01/02/2024 16:32:21

Start date:08:48 1st Feb 2024
End date:16:41 1st Feb 2024