INC000100659353 Multiple Regions - Customers connected to exchanges in NORTH YORKSHIRE area - Core D


Current Status:Closed
We've identified an issue impacting customer connectivity.

Our initial analysis shows the issue is impacting service to customers in the NORTH YORKSHIRE area.

We're currently working through the impact and issue and will look to provide more detail as soon as we have it.

We'll keep you informed and updated on developments. Our priority is to restore service to normal operations with minimal disruption as soon as possible.

Our edge router has been stable for a while. We are working with BT Wholesale, the core link provider, to find out the reason for the circuit failures. Bridge call is ongoing.

We have an update on the ongoing impact.

Locations impacted:

Various exchanges across North Yorkshire area.

Service and customer volumes impacted:


??We'll continue to keep you informed and updated on any further developments.

?We're happy to report that service has remained stable and we'll now close this incident.

WorkLog Submit Date : 01/02/2024 03:41:46

Start date:02:01 1st Feb 2024
End date:03:59 1st Feb 2024