INC000100656830 P3 SWNBI - Newbridge Loss of data services OGHP fault

Details:

Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

SWNBI - Newbridge

Service and customer volumes impacted:

FTTX - 7

Below is a summary of our initial findings and next steps:

We have identified an issue with one of our fibre network links. We will investigate this with Openreach to determine the cause and arrange for resolution as soon as possible.

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 26/01/2024 10:17:44

This has been passed to openreach to investigate

We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 26/01/2024 11:18:28

This was passed to Openreach to investigate and we're still waiting to hear back from them.

We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 26/01/2024 22:28:27

Next Update: 29/01/2024 10:00:00

06:26 02/02/2024 After further investigation we have found that the reported impact was incorrect. As such we'll now resolve this incident.



We appreciate your cooperation and understanding in this matter.


Start date:10:26 26th Jan 2024
End date:06:26 2nd Feb 2024