INC000100623776 - P3 - Multiple Regions - WM and CM - Brief loss of data services - Multiple Openrea


Current Status:Closed

Initial Message:
We identified an issue that impacted customer connectivity. Services have now recovered.

The backhauls to the exchanges dropped and services moved over to the resilient links. There may have been a brief disruption whilst connectivity was restored across the alternate links.


WMCIT - Stoke City
WMNEW - Newcastle
WMSTO - Stone
WMSPA - Stafford
CMCAN - Cannock
CMTET - Tettenhall

We understand the impact this may have caused and appreciate your patience and understanding.

Closure Details:
We're happy to report that service has remained stable and we'll now close this incident.
Start date:09:08 21st Nov 2023
End date:09:08 21st Nov 2023