INC000100623854 - Single Exchange - WSBAL - Balmore - Loss Data Services


Current Status:Closed
We have identified an issue impacting customer connectivity.

Locations impacted:

WSBAL - Balmore

Service and customer volumes impacted :

7 x MPF (data) Customers


Below is a summary of our initial findings and next steps :

We have identified a Data-Card fallen to a failed-state. A field engineer will be tasked to site to replace. ETA to follow.

We understand the impact this may have caused and appreciate your patience and understanding.

Next update due: 21/11/2023 09:00

08:40 21/11/2023 Due to the impact and severity of this issue, we've decided to escalate the priority to P3.

08:58 21/11/2023 We arer awaiting for an engineer to be assigned to the Exchange.

We'll continue to keep you informed and updated on any further developments.

11:19 21/11/2023 We're happy to report that service has been restored.

Our field engineer has replaced the faulty card.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

Start date:05:46 21st Nov 2023
End date:11:19 21st Nov 2023