| Current Status: | Closed |
|---|---|
| We've identified an issue impacting customer connectivity.
Locations impacted: CMARM - Armitage WMRUG - Rugeley Service and customer volumes impacted: Ethernet: 17 MPF/SMPF: 233 Below is a summary of our initial findings and next steps: Our backhaul supplier Virgin Media has informed us that they are performing planned work on both these sites. Unfortunately, we did not receive any prior notification about this change, so we will handle this issue under this incident from our side. Their work is expected to run until 10am 21/11/2023. We understand the impact this may have caused and appreciate your patience and understanding. WorkLog Submit Date : 21/11/2023 02:30:24 09:27 21/11/2023 It has been identified that this incident is actually linked to planned works CRQ000000137518. We will close the incident and the completion time for this work is 10:00/10:40 21/11/2023 Unfortunately, we have reopened the incident as the planned works completion has over ran and the completion time is estimated to be 12:00 now. We understand the additional impact this may have caused and appreciate your continued patience and understanding. We'll work closely with our teams and resolver groups to implement an appropriate solution. We'll continue to keep you informed and updated on developments. 12:46 21/11/2023 Our 3rd-party supplier has advised that the planned work is still overrunning and the new estimated completion time is now 14:00 We'll continue to keep you informed and updated on developments. We'll continue to keep you informed and updated on developments. 16:00 21/11/2023 There has been no further updates from Virgin Media, so we have escalated this with them into a fault and hope to have some more information shortly. We'll continue to keep you informed and updated on any further developments. 16:06 21/11/2023 Services have recovered. We're still awaiting confirmation that the issue has been resolved. As soon as we get it we will let you know. 18:11 21/11/2023 Virgin Media has confirmed that our services should be restored. The cause of the issue was some fibres that had been crossed. Their work continues so services are still at risk until they confirm the works are complete. We'll continue to keep you informed and updated on any further developments. WorkLog Submit Date : 21/11/2023 16:47:46 We're happy to report that service has remained stable and we'll now close this incident. WorkLog Submit Date : 21/11/2023 19:50:46 | |
| Start date: | 02:39 21st Nov 2023 |
| End date: | 21:21 21st Nov 2023 |