INC000100623156 - Single Exchange - WMIPS - Ipsley - Loss of data Services - Switch Reloading

Details:

Current Status:Closed
We've identified an issue impacting customer connectivity.

Our initial analysis shows the issue is impacting service in Ipsley - WMIPS. We're currently working through the impact and issue and will look to provide more detail as soon as we have it.

We'll keep you informed and updated on developments. Our priority is to restore service to normal operations with minimal disruption as soon as possible.

19:02 20/11/2023 Our field engineer is on site working to replace the faulty switch with the new replacement.

??We'll continue to keep you informed and updated on any further developments.

20:24 20/11/2023 We have come into a slight issue with applying the configuration to the new switch. We are carrying out a firmware upgrade with our field engineer at present. Once the firmware has been applied then we can apply configuration and move the new device into place.

We'll continue to keep you informed and updated on any further developments.

22:17 20/11/2023 We're happy to report that service has been restored.

We have replaced the faulty switch with the help of our IP Access engineering team and the on site field engineer. We can confirm all services have recovered.

We're happy to report that service has remained stable and we'll now close this incident.

WorkLog Submit Date : 20/11/2023 22:07:55


Start date:19:00 20th Nov 2023
End date:22:19 20th Nov 2023