INC000100623425 Single Exchange - wwbwat - Bridgwater - Loss of data services - OGHP down

Details:

Current Status:Closed
We've identified an issue impacting customer connectivity.

Locations impacted:

Bridgwater (wwbwat)

Service and customer volumes impacted:

FTTC/FTTP: 33

Below is a summary of our initial findings and next steps:

An Openreach-provided cablelink circuit is down, causing a loss of data services to some customers.

The issue appears to be on the Openreach network. We are beginning joint remote investigations now.

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 20/11/2023 11:37:19


00:09 21/11/2023 We apologize for the inconvenience caused by the service outage. Our team is working closely with Openreach, the circuit provider, to get an update on their engineer's visit to the site and their plans for restoring the service as soon as possible.

??We'll continue to keep you informed and updated on any further developments.

WorkLog Submit Date : 21/11/2023 00:05:10

08:17 21/11/2023 We apologize for the inconvenience caused by the service outage.



Following works by the circuit provider we're happy to report that service has remained stable and we'll now close this incident.


Start date:11:44 20th Nov 2023
End date:08:17 21st Nov 2023