INC000100621816 - P2 - Single Exchange - WNTHl - TATTENHALL - Loss of voice and data services - back


Current Status:Closed
We identified an issue that impacted customer connectivity. Services have now recovered.

Network monitoring identified backhaul congestion affecting the quality of voice and data services to customers at this exchange.



Service and customer volumes:

Ethernet: 21

We understand the impact this may have caused and appreciate your patience and understanding.

WorkLog Submit Date : 16/11/2023 11:15:53

We're happy to report that service has been restored.

We have applied configuration changes to try and prevent this issue from occurring again.

We'll continue to monitor the impacted services and reopen the incident if there are further issues.

WorkLog Submit Date : 16/11/2023 12:08:39

Start date:11:23 16th Nov 2023
End date:12:17 16th Nov 2023