| Current Status: | Closed |
|---|---|
| We identified an issue that impacted customer connectivity.
Customers' connectivitiy intermittently dropped and self-recovered. A 3rd-party supplier, disturned fibres while working on a separate incident. This will have caused circuits to drop and come back up between 16/11 05:25 and 16/11 05:43 All services have now recovered. Locations: Country wide Service and customer volumes impacted: Ethernet: 23 We understand the impact this may have caused and appreciate your patience and understanding. WorkLog Submit Date : 16/11/2023 07:00:12 We're happy to report that service has remained stable and we'll now close this incident. Unfortunately, we've seen a reoccurrence of the issue and have reopened the incident. We understand the additional impact this may have caused and appreciate your continued patience and understanding. We'll work closely with our teams and resolver groups to implement an appropriate solution. We'll continue to keep you informed and updated on developments. Next update: 17/11/2023 00:55:00 23:16 16/11/2023 We identified an issue that impacted customer connectivity.
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| Start date: | 07:06 16th Nov 2023 |
| End date: | 23:16 16th Nov 2023 |